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Delivery Options & Charges

Delivery Charges

 

For floral orders, island-wide delivery to residential and office areas within Singapore is chargeable as follows:

✿ CBD Area Surcharge: $15

✿ Central Area Surcharge: $10

✿ West Area Surcharge: $10

✿ Tuas & Joo Koon Area Surcharge: $15

✿ East Area Surcharge: $5

✿ North Area Surcharge: $5

✿ South Area Surcharge: $5

 

This delivery fee will be added to your shopping cart during checkout.

 

Delivery Timeslots

 

Our delivery time slots are 10am-2pm and 2pm-6pm.

As a small business, our independent delivery drivers are not contracted to us to deliver outside of these timings.

 

Advance Notice Before Delivery

 

As a gift-giving company, we strive to ensure an element of surprise at the point of delivery. This means that we will never call the recipient in advance to inform them that they will be receiving flowers soon. We will only call the recipient if we are unable to locate him/her at the delivery location. If you prefer us to skip the surprise to ensure a smoother delivery, please indicate that you require us to notify the recipient to schedule a delivery date/time at his/her convenience.

 

Redirection/Redelivery

 

It is the customer's responsibility to ensure that the recipient will be at the delivery address on the date and time you stated during the order confirmation. SKfleur will not accept responsibility for late/non-delivery under the following conditions:

● Incorrect/incomplete delivery address given.

● No such person at the delivery address.

● Recipient not present during stated delivery hours at the delivery address.

Eg: recipient on leave / MC when delivering to an office address and receptionist refusing to grant access into premises or sign off for him/her. ● The recipient not picking up the phone to accept the order.

● No valid contact number given.

 

Should our delivery driver encounter any difficulty during delivery, he or she will only wait at the delivery location for a maximum of 15 minutes before moving on to other deliveries. For redirection and redelivery of orders, there will be a surcharge of $15.00/trip. This is if the delivery driver goes straight from the failed delivery attempt at the delivery location to an alternative address.

 

SAME DAY DELIVERY FLOWER SERVICE

 

Here at SKfleur, we offer preserved flower gifts, with same-day flower delivery services in Singapore. For Same Day Delivery service, please place your order before 12pm.

 

SELF PICK UP OPTION

For self collection at our shop, please choose the Self Pick Up at our shop when doing the checkout