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Frequently Asked Questions

What are your operating hours?

  • Mon-Sat: 1pm – 6pm

  • Sun: by appointments 

Feel free to reach out to us during these hours!
For more information on how to reach us, please click here.

How do I contact SKfleur?

For any enquiries, you can reach us via:

We’re here to help!

For more information on how to reach us, please click here.

Do you have a physical store?

Yes, you can visit us at our physical store located at:

  • 107 Eunos Ave 3, Singapore 409837

Come by and say hello!

For more information on how to find us, please click here.

How do I start Ordering on SKfleur website?

It’s a breeze to get your perfect bouquet:

  • Browse Our Selection: Explore our variety of floral products here.

  • Add to Cart: Click on the product you love and hit “add to cart.”

  • Checkout: Fill in your details and proceed to checkout.

  • Payment: Complete your order by making payment.

  • Confirmation: Once done, expect an email with your receipt and order number.

For more information on the bouquet size guide, please click here.
Let’s make someone’s day with flowers! 🌸
 

Is it safe to order online with SKfleur?

Absolutely! Your security is our priority:

  • Trusted Payment Systems: We use Stripe and Paypal, renowned for their robust fraud prevention measures.

  • No Card Storage: We do not store any credit or debit card information for your peace of mind.

  • Trusted Service: We ensure your order is handled with care from selection to delivery.

  • Customer Support: Have questions? Our team is here to assist you every step of the way.

Order with confidence and enjoy a seamless shopping experience with us!
For our Privacy Policy, please click here.

Can I change my order details?

Absolutely! You can change your order details by dropping us a WhatsApp message at +65 82656855 or emailing us at skfleur.singapore@gmail.com
Please let us know at least a day in advance so we can update your changes in time.

Does SKfleur provide next-day-delivery and how do I qualify for the next-day-delivery?

To qualify for next-day delivery, please ensure your order is placed at least 24 hours before the start of your desired delivery time slot.
Example: If you want the Morning Slot (starting at 10:00 AM), you must place your order by 2:00 PM the day before.
For more information about our delivery policy, please click here.

Where do you deliver?

We currently provide island wide delivery in Singapore except for Jurong Island, Army Camps, Tuas and Changi Airport.
For more information about our delivery policy, please click here.

What are delivery fees?

Good news! Our standard delivery is $8! 🎉
And, $15 delivery fee for Premium Areas (Sentosa and Marina Bay Sands).
For more information about our delivery policy, please click here.

What are your delivery time slots?

Our delivery time slots are

  • Morning 10am – 2pm 

  • Afternoon 2pm – 6pm

For more information about our delivery policy, please click here.

How do I make a self pickup/collection?

  • You can collect your order from our floral store

  • Self-Collection Point: ​107 Eunos Ave 3, Singapore 409837

  • Simply select the self-collection option during checkout, and we’ll have your order ready for pickup at our store..

For more information about our self-pickup/collection, please click here.

Can I amend the delivery details?

Absolutely! You can update the delivery details, but please let us know at least a day in advance so we can ensure everything goes smoothly.
For more information on how to reach us, please click here.

I only require the flowers the next morning, will the flowers still be fresh if I have it delivered the day before?

Rest assured, your bouquet will stay fresh for the next few months from the moment it arrives.
To keep them looking their best, store them in a cool, dry place away from direct heat or sunlight.
For tips on how to care for preserved and dried flowers, please click here.

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