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Frequently Asked Questions

  • What is your Shop's Redirection/Redelivery?
    It is the customer's responsibility to ensure that the recipient will be at the delivery address on the date and time you stated during the order confirmation. SKfleur will not accept responsibility for late/non-delivery under the following conditions: ● Incorrect/incomplete delivery address given. ● No such person at the delivery address. ● Recipient not present during stated delivery hours at the delivery address. Eg: recipient on leave / MC when delivering to an office address and receptionist refusing to grant access into premises or sign off for him/her. ● The recipient not picking up the phone to accept the order. ● No valid contact number was given. Should our delivery driver encounter any difficulty during delivery, he or she will only wait at the delivery location for a maximum of 15 minutes before moving on to other deliveries. For redirection and redelivery of orders, there will be a surcharge of $15.00/trip. This is if the delivery driver goes straight from the failed delivery attempt at the delivery location to an alternative address.
  • Does SKfleur provide Same Day Delivery service?
    Here at SKfleur, we offer preserved flower gifts, with same-day flower delivery services in Singapore. For Same Day Delivery service, please place your order before 12pm.
  • What is your Self Collect option?
    For self collection at our shop, please choose the Self Pick Up at our shop when doing the checkout.
  • What is your Operation Hours?
    Monday - Saturday: 1-6pm Sunday by appointment only.
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