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Privacy Policy

At SKfleur, we are committed to protecting your privacy and personal data. This Privacy Policy is meant to help you understand how SKfleur (referred to as "we," "us," or "our") collects, uses, discloses, and protects your personal data in accordance with the Singapore Personal Data Protection Act (PDPA).

1. Collection of Personal Data

We collect personal data to provide and improve our services to you. This data is collected when you:

  • Make a Purchase: Place an order through our online store.

  • Create an Account: Register an account on our website.

  • Subscribe: Sign up for our mailing list or newsletters.

  • Contact Us: Communicate with us via email, phone, or social media.

2. Use of Personal Data

We will use your personal data for the following purposes:

  1. To Fulfill Orders: To process your purchases, confirm payments, and deliver products to your specified address.

  2. Customer Service: To manage your account, provide customer support, and respond to your inquiries.

  3. To Improve Our Services: To analyze website usage, perform internal audits, and develop new features or products.

  4. Marketing and Promotions: To send you updates, promotions, and news about our products and services, only where you have explicitly consented to receive them.

  5. Legal Compliance: To comply with legal obligations, regulatory requirements, and requests from governmental authorities.

3. Disclosure and Sharing of Personal Data

We do not sell your personal data. We may share your personal data with the following parties, strictly for the purposes outlined above:

  • Service Providers: Third parties who perform essential services on our behalf, such as:

    • ​Payment Processors (e.g., PayPal)​

    • Delivery Partners (e.g., courier services for flower delivery)

    • Hosting and IT Support (e.g., Wix or similar e-commerce platforms)

  • Legal Authorities

4. Consent and Withdrawal

By submitting your personal data to SKfleur, you consent to our collection, use, and disclosure of your personal data as set out in this policy

You may withdraw your consent at any time by:

  • Unsubscribing: Using the 'unsubscribe' link in any of our marketing emails.​

  • Contacting Us: Sending an email to skfleur.singapore@gmail.com with the subject line "Withdrawal of Consent."

We will process your request within a reasonable time and cease collecting, using, and/or disclosing your personal data unless otherwise required by law.

5. Security of Personal Data

We implement appropriate administrative, physical, and technical measures to protect your personal data against unauthorized access, use, modification, disclosure, or loss.

6. Access and Correction

You have the right under the PDPA to request access to your personal data held by us, or to request a correction to any incorrect or incomplete personal data.

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To make an access or correction request, please contact our Data Protection Officer (DPO) at the contact details below. We may charge a reasonable fee for processing any access request.

7. Contact Information

If you have any questions about this Privacy Policy or any complaints regarding our management of your personal data, please contact our Data Compliance Contact

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